Service & Operations Manager
Join a global leader in digital technology and security, where innovation meets excellence. This role offers a dynamic opportunity to enhance productivity, efficiency, and accuracy within our service and technical teams, driving success across the business.
Key Responsibilities:
- Develop and implement repair and support strategies, leveraging data-driven insights to optimize service operations and resource planning.
- Oversee seamless BAU installations, spare parts management, and technical support alignment.
- Monitor engineer performance, analyse call rates, and implement continuous improvements.
- Enhance KPI reporting for workshop and customer support efficiency, delivering insightful weekly reports, and ensuring all SLAs are met.
- Drive scheduling efficiency, structured engineer development programs, and workforce planning.
- Supervise SAP rollout, enhance system integration, and drive ongoing process improvements.
- Manage and inspire the Installation Team, Repair Centre, and Customer Service Team, fostering a culture of accountability, innovation, and professional development.
Requirements:
- Professional Industry Experience: Proven experience in a similar role within the digital technology, security, or related industries.
- Technical Knowledge: Strong understanding of service operations, repair processes, and technical support frameworks.
- SAP Expertise: Hands-on experience with SAP systems, including rollout, integration, and optimization.
- Data-Driven Decision Making: Proficiency in analysing data to drive operational improvements and strategic decisions.
- Leadership Skills: Demonstrated ability to lead and inspire cross-functional teams, fostering a culture of innovation and accountability.
- KPI Management: Experience in developing, tracking, and reporting on key performance indicators to ensure operational excellence.
- Customer-Centric Mindset: A focus on delivering exceptional customer service and meeting SLAs.
- Process Improvement: A track record of implementing process enhancements to streamline operations and improve efficiency.
This is a great chance to be part of an industry-leading team, shaping the future of digital technology and security.
Apply now and discover more about this exciting opportunity!
