I have an exciting opportunity for an IT Infrastructure Analyst to join a pharmaceutical company based in the Berkshire area.
The ideal candidate will have at least 3 years experience supporting IT systems/Datacentres with strong knowledge of Window technologies and networking
The position is to provide level 1 and 2 technical support for hardware, software and network-related issues.
Key Support Areas - End-User Support
- Hardware and Software troubleshooting
- Device management
- System Monitoring and maintenance
- Process Improvement and Mentorship
Key Skills and Competencies: - Strong knowledge of Windows operating systems, Microsoft 365, and common business applications
- Familiarity with basic networking concepts, including Wi-Fi and VPN troubleshooting
- Experience with device management tools like SCCM & Intune
- Excellent communication skills and the ability to explain technical issues to non-technical users
- Desirable to have experience with Cloud Infrastructure
- Proven ability to support a Hyper-V environment
- Understanding of PAM and DLP technologies.
