Customer Success & Operations Specialist -
Fully Remote | Fast-Growing Travel Startup | Competitive Salary
Who They Are:Our client is a remote-first, award-winning travel company, growing 50% YoY and committed to sustainable, tailor-made African travel. With ambitions to become market leaders in the next 5 years, they’re building a small, collaborative team — and they’re looking for someone to help deliver unforgettable customer experiences.
Who You Are: - Passionate about Africa and have experienced the magic of safari firsthand
- A people person who easily builds strong relationships
- Detail-oriented with 2+ years in customer success or service, ideally within African tourism
- Experienced with US clients (99% of their customers are from the US)
- A proactive, solutions-driven communicator excited to grow with a dynamic startup
What You’ll Do: - Own the post-booking customer journey — from booking to returning home
- Collaborate with the sales team and international partners to ensure smooth, unforgettable trips
- Go the extra mile to surprise and delight customers, turning them into lifelong advocates
- Support other areas of the business, like marketing and sales, during busy periods
What They Offer: - Competitive salary & remote flexibility
- 28 days holiday + opportunities for travel
- Limitless growth potential as they scale
- The chance to shape the future of the company and grow as they 10x in size
How to Apply:If this sounds like you, we’d love to hear from you!
Apply Now and be part of creating life-changing adventures.
